The work is only half the job. Accountability is the other half.
Anyone can send a person with tools. FaciliSite sends a scope, a schedule, and a closeout with them. This page shows exactly what that looks like.
01
Assess
Every job starts with eyes on the space. We walk it, photograph existing conditions, measure what needs measuring, and ask the questions that prevent change orders later. Who uses this space, and when? What has been patched before? What does the lease or the landlord require?
On maintenance programs, this walkthrough repeats on a set cadence, so problems get caught while they are still cheap.
What you receive at this step
The written scope
Every line item, what it includes, what it excludes, and the price. If it is not in the scope, you will not find it on the invoice.
The schedule
Start date, working hours, sequencing, and completion date. Built around your tenants and customers, then committed to.
02
Scope & schedule
This is where FaciliSite behaves differently from most small contractors. Before any work starts, you get the job in writing: scope, exclusions, price, and dates. National facility programs run this way because it is the only system that survives scale. Your building gets the same system.
Why does everything go in writing?
Because memory is where facility problems hide. A written scope protects your budget, a written schedule protects your tenants, and a written closeout protects you the day an owner, auditor, or insurer asks what was done. National programs run on paper for a reason. Your building deserves the same system.
03
Execute
The crew shows up when the schedule says, protects the space, does the work, and leaves the site clean enough that your tenants only notice the result. Occupied-space habits come standard: containment, quiet hours, and daily tidy-up.
If something unexpected surfaces mid-job, you hear about it the same day, with a photo and a recommendation, not on the invoice.
04
Close out & report
The job is not done when the tools leave. It is done when the punch list is walked and cleared, the completion photos are taken, and the closeout summary is in your inbox. That document is your record for owners, auditors, insurers, and the next manager who inherits the building.
See the process on your own property
The first walkthrough shows you exactly how we work. Request service and we will take it from there.